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Complementary Paratransit Program

Fees of the Paratransit One-way fare is $2.00 per person. If you have a Personal Care Assistant (PCA), the PCA may ride with you at no charge. All other passengers ages five (5) and over, will be required to pay $2.00 each.

Hours of the Paratransit

  • Monday – Friday Hours: 6:15 a.m. to *9:15 p.m.
  • Saturday Hours: 7:45 a.m. to *9:15 p.m.
  • Sunday Service is not available

*Limited evening service after 6:00 p.m.

Trip registrations are required.

Paratransit is available in most Hagerstown areas and rural areas served by Washington County Transit.

Paratransit Application

Contact us to complete an application. Your application must be certified by a healthcare professional.

Frequently Asked Questions

In response to the Americans with Disabilities Act (ADA) of 1990, Washington County Transit (WCT) offers ADA Complementary Paratransit service to persons who are certified as not able to utilize fixed-route public transportation.  Paratransit is a demand-response shared-ride mode of transportation that is equivalent to the fixed-route service in terms of service characteristics.

To be eligible to use the Paratransit service, local residents and long-term visitors must complete an ADA Complementary Paratransit Eligibility Determination process.  Eligible individuals will receive documentation of ADA Paratransit eligibility, which can be used in other geographic areas offering such service.

The origin to destination curb-to-curb service area includes any trip origination and destination within ¾ of a mile of WCT’s fixed-route system.  This means that most of Hagerstown and the surrounding areas are served by WCT are served by Paratransit.

Clients requiring assistance to or from the vehicle or while traveling may have a Personal Care Assistant (PCA) ride along with them at no additional cost.

WCT Paratransit one-way fare is $2.00 per person. If you have a PCA, the PCA may ride with you at no charge. All other passengers ages five (5) and over, will be required to pay $2.00 each.

ADA Paratransit is provided for trips of any purpose.  No priorities are placed on specific types of trips. Reasonable accommodations for origin to destination service will be considered.  Pick-ups and drop-offs must be within the Paratransit service area.

WCT Paratransit operates Monday – Friday 6:15 a.m. to 9:15 p.m. and Saturday 7:45 a.m. to 9:15 p.m. Evening service is limited.  Service is not available on Sundays or holidays recognized by WCT.    

Trip request(s) can be made until 4:00 PM the day prior, but not more than 14 days before the trip. Trips may be scheduled by calling WCT at 240-313-2750, Menu Option 2, or by emailing WCT at [email protected].  

Call our Paratransit Service at 240-313-2750, menu option #2. Interested individuals should speak with our ADA Coordinator and inquire about receiving an eligibility application.  Your condition must be certified on the application by a healthcare professional. You will be notified via U.S. mail as to your eligibility.

Transit Office

1000 West Washington Street
Hagerstown MD 21740-5212

Phone:  240-313-2750
Fax:  301-791-3343

Email the Transit Department

Office Hours:
Monday-Friday, 7:30 a.m. – 4:30 p.m.
Customer Service desk closed 12:00 p.m. – 1:00 p.m. daily

Transit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service

Paratransit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service
Limited evening service after 6:00 PM

TTY users may call any government office through the Maryland Relay Service 1-800-735-2258

Liberal Leave is in effective for Washington County Government


Liberal leave is in effect for all non-essential personal on Tuesday, February 13, 2024, until noon. Essential personnel are expected to fulfill their duties as usual.

The starting time for today’s Board of County Commissioners meeting will be reevaluated at 9:00 am.

For those required to travel, exercise caution on the roadways. If driving is necessary, ensure your vehicle is completely cleared, drive at a reduced speed, practice caution, and avoid crowding or passing plows.
We’ll keep the public informed of any changes. Stay updated by monitoring Washington County Government’s website and social media channels for the latest information. Your safety is our priority!