Service Details & Eligibility
The Americans with Disabilities Act (ADA) guarantees people with disabilities the same access to public transportation as people without disabilities. All WCT Transit buses are wheelchair accessible. If you are a disabled resident in Washington County but are able to access a local fixed route stop then staff encourage you to consider using the local fixed route buses for your transit needs. Disabled residents who cannot access a local fixed route bus stop or are unable to use public transportation because of their disability are encouraged to apply for paratransit services.
The paratransit service is a curb-to-curb, shared ride service that picks up and drops off within three-fourths of a mile of any WCT local fixed route. All paratransit rides must be scheduled ahead of time. Passengers usually ride with others who are traveling in the same general direction, and drivers often stop to pick up or drop off other passengers on route.
Paratransit eligibility is based on an individual’s functional ability to use the fixed route system; it is not based on a medical diagnosis or meeting the broader ADA definition of “disability.” Simply having a disability does not make you eligible for complementary paratransit under the ADA. The ADA paratransit service is for riders whose disabilities prevent them from using fixed route bus service. To be eligible, you must:
- Meet the disability guidelines of the Americans with Disabilities Act
- Cannot access the service’s fixed-route bus due to your disability
- Insure all scheduled pick-ups and drop-offs are located within the paratransit service area.
If you have a short-term disability that prevents you from accessing local buses, you can get temporary approval for paratransit services.
Paratransit is available in most Hagerstown areas and rural areas served by Washington County Transit.
Trip registrations are required.
Frequently Asked Questions
In response to the Americans with Disabilities Act (ADA) of 1990, Washington County Transit (WCT) offers ADA Complementary Paratransit service to persons who are certified as not able to utilize fixed-route public transportation. Paratransit service is considered a shared-ride mode of transportation. Clients requiring assistance to or from the vehicle or while traveling may have a Personal Care Assistant (PCA) ride along with them at no additional cost. Trip request(s) can be made until 4:30 PM the day prior, but not more than 14 days before the trip and are on a “first-come first-serve” basis. Reasonable accommodations for origin to destination service will be considered.
No, most persons with special needs can use WCT’s accessible buses on regular fixed bus routes. Only those persons whose special needs meet certain criteria will be eligible for paratransit services.
Current one-way fare is $2.00 per person.
A PCA will be able to ride with you on at no charge. Children under age five (5) years of age may also ride for free. All others, including children age five (5) and over, will be charged $2.00 each per trip.
The curb-to-curb service area includes any trip origination and destination within ¾ of a mile of the fixed-route system. This means that most of Hagerstown and the surrounding areas are served by WCT are served by Paratransit.
Paratransit services are available during the hours of 6:15 AM – 9:45 PM, Monday – Friday, and 7:45 AM – 9:45 PM, Saturday. Limited evening service available Monday – Saturday. Sunday service is not available.
Call our Paratransit Service at 240-313-2750, menu option #2. Interested individuals must complete an application and have it certified by a healthcare professional. You will be notified via U.S. mail as to your eligibility.