Skip to content


Share | 

General Rider Information

Bus Stops:

  • County Commuter buses will stop at most named street corners where the driver deems appropriately safe, excluding Public Square, yield signs, within two blocks of a left hand turn, inside a circle or round-about and the four intersections surrounding the Transfer Center.
  • Other exclusions apply.
  • Please see your driver for details.


  • Just raise your arm and indicate your desire to board with a wave of your hand.
  • Please have your fare ready.
  • Exact fare or electronic pass required.


  • Just before you reach your stop, pull the cord located above the window to let the driver know you wish to get off.

Safety & Comfort:

  • For the safety and comfort of all passengers, we do not allow smoking, eating, drinking, radio playing, abusive or foul language, shirtless backs or bare feet.
  • We also request that all passengers remain seated until the bus has reached their destination and fully stopped.
  • Please do not talk to driver when bus is moving.
  • Once doors close and bus begins departing each stop, the bus will not open the doors for late arriving passengers.
  • Individual portable oxygen tanks are acceptable on all transit vehicles.


  • All transit buses operated by WCT are lift/ramp-equipped and have 2 wheelchair securement positions on board. Fixed route buses are also equipped with a “kneeler” feature, which allows the bus to lower making the step from the curb to the bus easier.  Drivers will engage this feature upon request.
  • Drivers also announce major stops and transfer points, and other locations upon request, to assist passengers in orienting themselves while on board.
  • All transit buses are equipped with seating designated as PRIORITY SEATING FOR THE DISABLED.  Able bodied patrons will be requested to vacate said seating if needed by the disabled.


  • Only certified service animals or small domestic pets contained in a carrier are permitted.

Commitment to Courtesy:

  • Washington County Transit is committed to providing a safe and welcoming environment for all passengers and operators.
  • To ensure safety and comfort, we ask that you act appropriately at all times while riding WCT vehicles.
  • We do not permit language or actions that can hurt or frighten another person.
  • Just a few courteous actions can make your ride more efficient while creating an atmosphere that can make a daily commute more pleasant and less stressful.
  • Speed up your trip by demonstrating a personal, consistent commitment to courtesy while increasing the level of comfort.

Lost & Found Policy:

  • WCT is not responsible for passenger items left on a bus, however any lost item found on a vehicle will be turned in to the Transit office.
  • Soiled and perishable items will be discarded.
  • All other items will be kept for 30 days.
  • If you have lost an item on the bus, please call 240-313-2750 Monday through Friday.
  • Items may be picked up at the Transit office during normal business hours.
  • Positive identification of item(s) will be required.

Transit Office

1000 West Washington Street
Hagerstown MD 21740-5212

Phone:  240-313-2750
Fax:  301-791-3343

Email the Transit Department

Office Hours:
Monday-Friday, 7:30 a.m. – 4:30 p.m.
Customer Service desk closed 12:00 p.m. – 1:00 p.m. daily

Transit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service

Paratransit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service
Limited evening service after 6:00 PM

TTY users may call any government office through the Maryland Relay Service 1-800-735-2258

Liberal Leave is in effective for Washington County Government


Liberal leave is in effect for all non-essential personal on Tuesday, February 13, 2024, until noon. Essential personnel are expected to fulfill their duties as usual.

The starting time for today’s Board of County Commissioners meeting will be reevaluated at 9:00 am.

For those required to travel, exercise caution on the roadways. If driving is necessary, ensure your vehicle is completely cleared, drive at a reduced speed, practice caution, and avoid crowding or passing plows.
We’ll keep the public informed of any changes. Stay updated by monitoring Washington County Government’s website and social media channels for the latest information. Your safety is our priority!