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General Rider Information

Bus Stops:

  • County Commuter buses will stop at most named street corners where the driver deems appropriately safe, excluding Public Square, yield signs, within two blocks of a left hand turn, inside a circle or round-about and the four intersections surrounding the Transfer Center.
  • Other exclusions apply.
  • Please see your driver for details.

Boarding:

  • Just raise your arm and indicate your desire to board with a wave of your hand.
  • Please have your fare ready.
  • Exact fare or electronic pass required.

Exiting:

  • Just before you reach your stop, pull the cord located above the window to let the driver know you wish to get off.

Safety & Comfort:

  • For the safety and comfort of all passengers, we do not allow smoking, eating, drinking, radio playing, abusive or foul language, shirtless backs or bare feet.
  • We also request that all passengers remain seated until the bus has reached their destination and fully stopped.
  • Please do not talk to driver when bus is moving.
  • Once doors close and bus begins departing each stop, the bus will not open the doors for late arriving passengers.
  • Individual portable oxygen tanks are acceptable on all transit vehicles.

Accessibility:

  • All transit buses operated by WCT are lift/ramp-equipped and have 2 wheelchair securement positions on board. Fixed route buses are also equipped with a “kneeler” feature, which allows the bus to lower making the step from the curb to the bus easier.  Drivers will engage this feature upon request.
  • Drivers also announce major stops and transfer points, and other locations upon request, to assist passengers in orienting themselves while on board.
  • All transit buses are equipped with seating designated as PRIORITY SEATING FOR THE DISABLED.  Able bodied patrons will be requested to vacate said seating if needed by the disabled.

Animals:

  • Only certified service animals or small domestic pets contained in a carrier are permitted.

Commitment to Courtesy:

  • Washington County Transit is committed to providing a safe and welcoming environment for all passengers and operators.
  • To ensure safety and comfort, we ask that you act appropriately at all times while riding WCT vehicles.
  • We do not permit language or actions that can hurt or frighten another person.
  • Just a few courteous actions can make your ride more efficient while creating an atmosphere that can make a daily commute more pleasant and less stressful.
  • Speed up your trip by demonstrating a personal, consistent commitment to courtesy while increasing the level of comfort.

Lost & Found Policy:

  • WCT is not responsible for passenger items left on a bus, however any lost item found on a vehicle will be turned in to the Transit office.
  • Soiled and perishable items will be discarded.
  • All other items will be kept for 30 days.
  • If you have lost an item on the bus, please call 240-313-2750 Monday through Friday.
  • Items may be picked up at the Transit office during normal business hours.
  • Positive identification of item(s) will be required.

Transit Office

1000 West Washington Street
Hagerstown MD 21740-5212

Phone:  240-313-2750
Fax:  301-791-3343

Email the Transit Department

Office Hours:
Monday-Friday, 7:30 a.m. – 4:30 p.m.
Customer Service desk closed 12:00 p.m. – 1:00 p.m. daily

Transit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM

Paratransit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
Limited evening service after 6:00 PM