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 Software Support Specialist 

Job Details:

  • Budget & Finance
  • Washington County
Deadline: 07/28/2026 04:00 PM

Job Description:

 Washington County offers a full compensation package that reflects how much we value our employees. Please take a look at what you can expect to earn during your first year as a full time Employee with Washington County Government: 

  • Sixty (60) Paid Personal Hours 
  • Eighty (80) Paid Vacation Hours 
  • Fourteen (14) Paid Holidays 
  • One Hundred & Twenty (120) Paid Sick Hours 
  • County and Employee funded Healthcare including Health, Prescription, Dental and Vision Coverage 
  • County Paid Employee Assistance Plan 
  • County Paid Life Insurance 
  • County Paid Accidental Death and Dismemberment Insurance 
  • County Paid Short Term Disability Insurance 
  • County Paid Long Term Disability Insurance 
  • Up to $2,500.00 Annual Tuition Reimbursement Assistance 
  • County and Employee funded Defined Pension Plan
    • Vested in just five (5) years. 
    • Credit for Prior Active Military Service and Unused Paid Sick Days. 
  • An annual salary of $69,285 starting… 

If our Software Support Specialist compensation package interests you, please continue reading through our job posting to learn more about the position’s duties, responsibilities, perquisites, etc. and apply online today. 

JOB TITLE:Software Support Specialist GRADE13
DEPARTMENT:Budget & Finance FLSA STATUS:Exempt
REPORTS TO:Deputy Director Software Support  

GENERAL DEFINITION OF WORK: 

Under the general guidance of the Deputy Director Software Support, and Software Support Analyst, perform technical work involving the implementation, configuration, coordination, administration, troubleshooting, maintenance and support of a variety of cloud based and on-premise enterprise application suites/systems and services utilized by County departments or supported agencies according to established policy. 

ESSENTIAL FUNCTIONS/TYPICAL TASKS: 

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) 

  1. Responsible for supporting, maintaining, documenting and troubleshooting enterprise and departmental business applications and assist in supporting cloud based and on-premise enterprise application suites/systems. 
  2. Administer and manage PCI compliance (Payment Card Industry Data Security Standard). 
  3. Assist with assigning security for departmental business applications and enterprise application suites/systems. 
  4. Provide technical assistance and end user support for Tyler Technologies Enterprise ERP system, Oracle Fusion Financial, HCM and PBCS, and internally designed/developed software systems. 
  5. Assist with support of data integrations between the enterprise software systems and specific departmental systems for daily, monthly and yearly processes. 
  6. Provide End-user support to all departments regarding proper use of enterprise and departmentally specific software packages. 
  7. Assist coordinating with vendor or consultant provided support for system implementations, upgrades, patches, fixes or in the event of a major system malfunction with the software application. 
  8. Consult with professional software support personnel to address or resolve software processes or client related issues. Liaison between end-user and vendor provided support. 
  9. Maintain technical knowledge/proficiency by attending/participating in appropriate educational classes, training and seminars. 
  10. Performs related tasks as required. 

KNOWLEDGE, SKILLS AND ABILITIES: 

Thorough knowledge of computer system principles and procedures analysis and design; ability to analyze, design, program, install, maintain and develop highly technical and complex programs with the capability of developing logical solutions to programming problems; thorough knowledge of the principles and techniques of systems programming, analysis, data processing, and programming documentation; thorough knowledge of programming languages and available server and microcomputer software packages; ability to effectively manage projects, including maintenance of schedules and timetables, and preparation of reports on project status; ability to train or instruct on-line users in the use of computer equipment and operating procedures; thorough knowledge of client server systems, including machine capabilities, application potential and available software packages; principles and practices of microcomputer equipment, peripherals and software and procedures of record keeping; ability to program and operate server computers and microcomputers; ability to analyze and identify problems and develop logical conclusions and effective solutions; ability to train or instruct users in the use of computer equipment, software and operating procedures; ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with peers and end users. 

EDUCATION AND EXPERIENCE: 

  1. Bachelors’ Degree (BA/BS) from an accredited college or university in Computer Science or Information Technology. 
  2. Four (4) years of experience in providing cloud and on-premise enterprise application suites/systems software support activities including significant exposure to end-user security administration, logic of business processes, computer operations, and end user support. 

A comparable amount of training and experience may be substituted for the minimum qualifications 

PHYSICAL REQUIREMENTS: 

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects; work requires fingering, and repetitive motions.; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. 

SPECIAL REQUIREMENTS: 

Possession of a valid driver’s license. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks. 

Applicant must be legally authorized to work in the United States and willing to provide unexpired USCIS Form I-9 employment eligibility verification documentation upon request. 

Washington County is an Equal Opportunity Employer. Individuals requiring special accommodations or assistance are requested to contact the Human Resources Department at 240-313-2350, Voice or TDD (D/HH use 711) M/F/H/V. 

DEADLINE FOR FILING APPLICATIONS WITH HUMAN RESOURCES: 

July 28, 2026 @ 4:00PM 

Ready to get started? Apply for the  Software Support Specialist  position now!

Standard Employment Application
Job Information

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Job Application Information

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

INSTRUCTIONS: Applications are only accepted for posted positions. All applicants must provide a complete application for each position.

For more information contact:
WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. WASHINGTON ST., Room 2300
HAGERSTOWN, MD 21740-4735
Telephone: (240) 313-2350
Fax: (240)-203-6355
Deaf and Hard of Hearing Call 7-1-1 for MD Relay

Applicant Information

General Questions

If you have been employed with Washington County:

Driving Record

Education & Training

If you have a GED:
Colleges Attended
Other Training (including business, trade, military, etc.)

General Information

INSTRUCTIONS: The information listed below must be completed by all applicants. Failure to complete this information truthfully may result in disqualification from consideration for County employment. Affirmative responses to these questions will not automatically exclude you from employment consideration. Applicants may attach additional sheets if necessary:

Employment & Training

Employer 1

Employer 2

Employer 3

Employment References

Each applicant is required to provide 3 references

Pre Employment Statement

PRE-EMPLOYMENT STATEMENT
READ CAREFULLY BEFORE SUBMITTING FORM

I certify that, if employed, I will produce documents to establish that I am legally able to work in the United States. I understand that a final employment offer is contingent upon completion of INS Form I-9 and receipt of acceptable documentation at the time of hire.

In the event that I am provided a conditional offer of employment, I consent to taking an employment physical examination to include an alcohol and drug screen and such future physical examinations as may be lawfully required by the County. I authorize the County to contact my previous employers, if necessary, and obtain employment information from them, and to further investigate the truthfulness of my application, including review of my motor vehicle record and such future periodic review as may be lawfully required by the County.

I certify that answers given herein are true to the best of my knowledge.

I understand further that any false answers or statements or misleading omissions made by me on this application, in any interview for employment, in connection with the above mentioned investigation, or in any physical examination shall be sufficient grounds for my rejection as a candidate for employment or for immediate discharge, if discovered after my hiring.

I AGREE THAT EMPLOYMENT WITH WASHINGTON COUNTY IS AN “AT-WILL” EMPLOYMENT RELATIONSHIP. AT-WILL EMPLOYMENT MEANS THAT EITHER THE EMPLOYER OR THE EMPLOYEE MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME FOR ANY REASON, WITH OR WITHOUT NOTICE, AND WITH OR WITHOUT CAUSE. I ALSO AGREE THAT NO REPRESENTATION BY ANY COUNTY OFFICIAL OR SUPERVISOR AND THAT NO PROVISION OF THE EMPLOYEE HANDBOOK, ANY PERSONNEL REGULATION OR ANY OTHER EMPLOYMENT RELATED PRACTICE OR PROCEDURE, ORAL OR WRITTEN, SHALL BE EFFECTIVE TO CHANGE THE “AT-WILL” NATURE OF EMPLOYMENT WITH WASHINGTON COUNTY.

“UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE-DETECTOR OR SIMILAR TEST. ANY EMPLOYER WHO VIOLATES THIS PROVISION IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT TO EXCEED $100.”

Affirmative Action & Race Information

APPLICANT DATA RECORD

Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.

As an employer, we comply with all government regulations and any applicable affirmative action responsibilities.

Solely to help us comply with any applicable government record keeping, reporting and other legal requirements, please fill out the Affirmative Action Survey below. We appreciate your cooperation.

This Affirmative Action Survey data, which you provide voluntarily, will be kept separate and confidential from this Application for Employment.

AFFIRMATIVE ACTION

Government agencies require periodic reports on the sex, ethnicity, disability, and veteran status of applicants. This data is for analysis and affirmative action only.

RACE/ETHNIC IDENTIFICATION (Please check all that apply)

Veteran Identification

Special Employment Notice to Disabled Veterans, Vietnam Era Veterans, and Individuals with Physical or Mental Handicaps

Government contractors are subject to 38 USC 2012 of the Vietnam Era Veterans Readjustment Act of 1974 which requires that they take affirmative action to employ and advance in employment qualified disabled veterans and veterans of the Vietnam Era, and Section 503 of the Rehabilitation Act of 1973, as amended, which requires government contractors to take affirmative action to employ and advance in employment qualified handicapped individuals.

If you are a disabled veteran, or have a physical or mental handicap, you are invited to volunteer this information. This information will be treated as confidential. Failure to provide this information will not jeopardize or adversely affect your consideration for employment.

FMCSA

FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse

I hereby provide consent to Washington County Board of Commissioners to conduct a full query of the FMCSA Commercial Driver’s License Drug and Alcohol Clearinghouse ( Clearinghouse) to determine whether drug or alcohol violation information about me exists in the Clearinghouse.

I understand that if the full query conducted by Washington County Board of Commissioners indicates that drug or alcohol violation information about me exists in the Clearinghouse, FMCSA will not disclose that information to Washington County Board of Commissioners without first obtaining additional specific consent from me.

I understand that Washington County Board of Commissioners will conduct annual limited queries as required by FMCSA.

I further understand that if I refuse to provide consent for Washington County Board of Commissioners to conduct a limited query of the Clearinghouse, Washington County Board of Commissioners must prohibit me from performing safety- sensitive functions, including driving a commercial motor vehicle, as required by FMCSA’ s drug and alcohol program regulations.

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