HAGERSTOWN, MD (April 24, 2025) – Washington County’s 911 Communications Center honored its staff at the annual Tri-State Telecommunicators Awards Ceremony. The Tri-State Telecommunicators Awards Ceremony marked a memorable close to National Public Safety Telecommunicators Week, celebrating the dedication, service, and extraordinary achievements of Washington County 911 staff. The annual event honors the often-unsung heroes behind the scenes—those who serve as the critical first point of contact in emergencies.
Held at the conclusion of the weeklong recognition, this year’s ceremony spotlighted six individuals whose unwavering commitment and professionalism elevate the standard of service in emergency communications.
Career Commitment Award: Warren Royce
Since joining 911 in 2004, before the Washington County 911 Center became a consolidated center, Warren Royce has brought with him a vast wealth of fire dispatch experience. Over the years, he has been instrumental in troubleshooting fire events, ensuring seamless coordination during emergencies. Anytime Warren is on shift, he is the go-to person in the room—especially during major fire incidents. His incredible ability to store transfer unit information in his mind allows him to quickly fill vacant stations with the necessary fire apparatus, keeping emergency responses efficient and effective.
Beyond fire dispatch, Warren is also known as the “river guy,” possessing an unmatched knowledge of river landings and the best routes to access those in need during water-related emergencies. His expertise has been invaluable in ensuring swift and effective responses to incidents on the water. Though training others was never his primary focus, Warren has always stepped up when needed, willingly sharing his knowledge to support his fellow dispatchers. Washington County is proud to have such a dedicated and knowledgeable professional as part of the team, and his contributions have made a lasting impact on the center’s operations.
Dispatcher of the Year: Todd Nesbitt
Washington County 911 is proud to recognize Todd Nesbitt as the Dispatcher of the Year for his outstanding dedication, professionalism, and teamwork. Since joining the center in October 2019, Todd has quickly risen through the ranks, achieving the status of ECS 3, a testament to his mastery of all aspects of 911 operations. His peers consistently praise him for his quick thinking, vast knowledge, and unwavering respect for those he works alongside. While always maintaining professionalism, Todd also brings a lighthearted, goofy side to the center—helping to ease the weight of high-pressure situations with his positive attitude. His ability to balance efficiency with camaraderie makes him an invaluable member of the team.
Beyond his dispatching skills, Todd goes above and beyond to ensure the 911 center is properly staffed, always stepping up when coverage is needed. His willingness to train fellow staff members speaks to his leadership and commitment to strengthening the team. No matter how hectic the shift, Todd never hesitates to answer a ringing 911 phone, always ready to assist those in need. In addition to his dispatching expertise, Todd is also mastering his chef skills, making sure his shift eats well on holidays and other special occasions—a gesture that does not go unnoticed. His dedication, reliability, and exceptional service have made a lasting impact, and Washington County 911 is honored to present him with this well-deserved award. Congratulations, Todd!
The Silent Hero Award: Tara Buskirk
For years, Tara Buskirk has worked tirelessly behind the scenes to ensure that the Washington County 911 Center is always well-represented at the annual Telecommunicator Banquets. Her dedication, attention to detail, and commitment to recognizing her fellow telecommunicators have made these events a success year after year. From organizing logistics to coordinating attendees, she puts in countless hours to make sure everything runs smoothly. Her efforts do not go unnoticed, and the time and energy she invests in this important event are deeply appreciated by all. Washington County 911 is truly fortunate to have such a dedicated professional ensuring that its team is honored and celebrated
Supervisor of the Year: Alan Crawford
Alan Crawford is being honored with the 911 Supervisor of the Year Award due to his exceptional leadership and dedication to his team. Recommended by his staff, Alan consistently steps in to assist whenever needed, ensuring tasks are completed efficiently and effectively. His willingness to support his team, no matter the circumstance, makes him an invaluable asset to the department.
Alan’s leadership is built on a foundation of respect for everyone, regardless of their position. He fosters an environment of mutual respect, making everyone feel valued and appreciated. His vast knowledge of the job, coupled with his upbeat attitude, even during challenging days, inspires those around him. Alan is also committed to keeping his team informed by regularly updating them on new policies and procedures, ensuring they are always equipped with the latest information. His unwavering support and positive attitude truly set him apart as a leader in the 911 community.
Medal of Dedication: Amanda Wagner & Kendall Kennedy
Amanda Wagner, employed as a 911 dispatcher since September 2015, consistently demonstrates exceptional dependability in all aspects of her role. Known for her unwavering commitment and reliability, Amanda is always ready to perform under pressure, whether handling routine calls or managing high-stakes emergencies. She consistently exceeds expectations in both her work ethic and performance. Amanda’s professionalism and calm demeanor, even in the most stressful moments, have earned her the respect of her colleagues and supervisors alike. Her contributions extend beyond just managing calls—she is a steadfast presence within the team, offering support and maintaining a steady hand during the most challenging times, embodying the true essence of dependability.
Kendall Kennedy, employed as a 911 dispatcher since August 2017, consistently demonstrates exceptional dependability in all aspects of her role. Known for her unwavering commitment and reliability, Amanda is always ready to perform under pressure, whether handling routine calls or managing high-stakes emergencies. She consistently exceeds expectations in both her work ethic and performance. Amanda’s professionalism and calm demeanor, even in the most stressful moments, have earned her the respect of her colleagues and supervisors alike. Her contributions extend beyond just managing calls—she is a steadfast presence within the team, offering support and maintaining a steady hand during the most challenging times, embodying the true essence of dependability.
