Federal Shutdown Assistance

Washington County, Maryland

We recognize that many citizens in Washington County work for the Federal government and may be affected by the current government shutdown.  To assist those individuals and their families who have been furloughed, we have assembled a reference center of available countywide resources.

Food & Clothing Resources:

Food Banks and Pantries

Supplemental Nutritional Assistance Program (food stamps)

Women Infants Children (WIC) Supplemental Nutrition Program

  • If you are pregnant, breastfeeding, or have children 5 or younger in your family, you may be eligible for food assistance through WIC. Call the Washington County Health Department at 240-313-3335 to make an appointment.

Soup Kitchens

Clothing Bank

Household & Personal Items

Utilities Resource:


If you are having difficulties paying your Washington County water or sewer bill, call the Division of Environment Management at 240-313-2600 to see what arrangements can be made until the shutdown is over. If your water or sewer bill is paid to a town or city government, you will need to contact that government directly. Links to municipalities’ websites are available here.


Most Washington County residents rely on Potomac Edison for their electricity. Information about the utility’s extended payment plan can be found at www.firstenergycorp.com/help/billingpayments/assistance_serviceprogram/potomac_edison_maryland.htmlor by calling 1-800-686-0011.

The Washington County Community Action Council offers several financial assistance programs. You can reach that office at 301-797-4161.

Natural Gas 

Washington Gas has announced that flexible payment arrangements are available for federal workers who have been affected by the shutdown. Information is available online or by calling 1-844-WASHGAS.


Banks & Finances:

Ally Financial
In a Jan. 18 press release, Ally Financial announced it was expanding its assistance program to provide help and resources to impacted customers. Aid will be provided on a case-by-case basis. Expanded benefits include:

  • Refunds of transaction fees
  • Refunds of non-sufficient funds fees
  • CD early withdrawal penalty waivers
  • Expedited check fee waivers
  • Wire fee waivers
  • Late charge waivers
  • Payment extensions

Bank of America
Bank of America's Client Assistance Program is available to customers affected by the partial government shutdown. For help, call the priority assistance phone line at 844-219-0690. For more personalized assistance, you can schedule an appointment with a specialist.

Citibank offers a range of resources for customers. To find out more, call Citibank at the number below. You can also find the bank's contact information on the back of your card, on your bill statement, or in the CitiMobile App.

  • Citi Cards: 1-800-950-5114 (TTY/TDD: 1-800-325-2865)
  • Citibank: 1-888-248-4226 (TTY/TDD: 1-800-945-0258)
  • CitiMortgage: 1-800-283-7918 (TTY/TDD: United States: 711, Puerto Rico: 1-866-280-2050); (Monday through Friday from 8 a.m. to 10 p.m.; Saturday from 8 a.m. to 6 p.m. EST)

Wells Fargo
Wells Fargo recently set up a customer assistance line. Call 800-219-9739 to speak with a team member. You can also visit any of the bank's branches for help.

TD Bank
Customers who are federal employees, contractors, or get federal benefits are eligible for the TD Cares Customer Assistance Program. The program's benefits will extend to approved customers until they receive their regular government pay, according to TD Bank. To learn more, click here.

M&T Bank
For help and resources, contact M&T Bank:

  • Personal Checking and Deposit Customers: 1-800-724-2440 or visit your nearest branch
  • Mortgage Customers: 1-800-724-1633
  • Loan, Credit Line and Credit Card Customers: 1-800-724-2525
  • Business Banking Customers: 1-800-724-6070

PNC Bank
"PNC is prepared to waive monthly service fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown," the bank said in a Jan. 11 press statement. "PNC also makes available several forms of financing that may assist customers with meeting short-term financial needs."

Call a PNC customer service representative at 1-888-762-2265 (7 a.m.–10 p.m. Monday – Friday; 8 a.m. – 5 p.m. Saturday and Sunday).

SunTrust Bank
Aid is given on a client-by-client basis. Contact SunTrust Bank for more information:

Consumer Lending and Credit Card Support: 844-395-5042
Mortgage Support Call Payment Solutions: 800-443-1032
All other requests: 800.SUNTRUST (800-786-8787)

Contact your relationship manager or visit an EagleBank branch for further assistance. You can also call one of these numbers:

Questions regarding an existing account: 301-986-1800 (8:30 a.m. to 5:00 p.m.)
Online Banking support from 8:30 a.m. to 6:00 p.m.: 301-628-4708
ATM and Debit Card support: 1-866-318-7727 (24 hours)
24/7 TeleBank: 1-800-364-8313 (to find information about accounts, check interests, transfer funds, find branch locations, telephone numbers, and branch hours)

BB&T Bank
Impacted customers should reach out to their local branch to discuss payment extensions of fee waivers. You can also call the following numbers:

  • Personal Loans (DRL/DF): 800-222-1913
  • Mortgages: 800-827-3722, then press 9
  • Credit Cards: 800-289-6385
  • General Questions and Concerns: 800-BANK BBT (800-226-5228)

*Not all banks are included in this list. To learn more about financial assistance programs, contact your financial institution.


Cell Phones Carriers:

Verizon Wireless
"We are waiving late fees and agent assist fees for federal government employees directly impacted for the duration of the shutdown," Nancy Clark, senior vice president of customer service at Verizon, said.

To use Verizon's self-service tools or speak with a financial services representative for more help:

Support with wireless: 1-866-266-1445.
Assistance with residential home service: 1-800-VERIZON.

You can also click here for more information.

"For our customers affected by the shutdown, you are eligible for flexible payment options to keep your service running. Just because the government shut down, doesn't mean that your phone, TV, and internet should stop working too," AT&T said in a statement.

For more information, click here.

Those seeking short-term financial solutions can call Sprint Customer Care at 888-211-4727 or go online to chat with a Care representative.

Customers who need short-term account assistance can work with a T-Mobile Customer Care representative. Options include flexible payment and payment deferrals. Call T-Mobile Customer Care (611 from a T-Mobile device or 1-877-746-0909 from any phone) for help.

*Not all companies are included in this list. To learn more about financial assistance programs, contact your provider.

Other Resources:

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