In response to the Americans with Disabilities Act (ADA) of 1990, the County Commuter offers complementary Paratransit service to persons who are certified as not able to utilize fixed-route public transportation.  The ADA service area includes any trip origination and destination within 3/4 of a mile on either side of the fixed-route system.  Paratransit is curb-to-curb and any client requiring assistance to or from the vehicle or while traveling may have a Personal Care Assistant (PCA) ride along with them at no additional cost.  Trip request(s) may be made until the close of business day the day prior, but not more than 14 days before the trip and are on a "first come first serve" basis.

No, most persons with disabilities can use County Commuter's Accessible buses on regular fixed bus routes.  Only those persons whose disabilities meet certain criteria will be eligible for Paratransit services.

Current one-way fare is $2.00 per person.

The assistant will be able to ride with you on Paratransit at no charge.  Children under the age of five (5) may also ride for free.  All others, including children age five (5) and over, will be charged $2.00 each.

Federal regulations require Paratransit services to be provided 3/4 of a mile on either side of a regular bus route.  This means that most of Hagerstown, and those rural areas served by County Commuter are served by Paratransit.

Full Paratransit service is available during the hours of 6:00 AM - 6:00 PM, Monday - Friday, and 7:45 AM - 6:00 PM on Saturday.  Modified evening service is also available.  Reservations are required.

Call the Paratransit hotline at 240-313-2750, menu option #2.  Interested individuals must complete an application and have it certified by a healthcare professional, then mail or bring the application to the County Commuter office.  You will be notified via U.S. mail, as to your eligibility.